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Hospitality Score · Behavioral assessments

Assess, select, and develop your next top performer.

What if you could improve the consistency, quality, and tenure of your new hires? Hospitality Score is a screening and selection platform built for the roles and challenges you actually face — analyzing personality, strengths, motivations, and skill to put the candidates most likely to succeed at the top of the list.

A hospitality hiring team reviewing candidates
Candidate · Front Desk AgentAssessment completed in 8 minutes
88
Hospitality Score · delivered in seconds
How it works

Ten minutes for them. Seconds for you.

A suite of intelligent tools and an unparalleled analysis of personality, strengths, motivations, and skill — driving guest satisfaction, operational efficiency, and continuous quality improvement.

Under 10 minutes

The candidate assesses.

Identify the qualifications, background, and behavioral strengths most important to your team and your guests — in an assessment short enough that candidates actually finish it.

Within seconds

The score arrives.

Each candidate’s unique Hospitality Score is delivered within seconds, putting those most likely to succeed at the top of the list.

Every step guided

Interview with a map.

Our tools guide the whole process — whom to talk to, how to ask the right questions, and how to get the very best from each hire once they’re on your team.

Always learning

Your best results, replicated.

With big data and machine learning, we work to replicate your best outcomes — increasing organizational insight and driving ongoing improvement with every hire.

Return on investment

Smarter hiring, real results.

Screening on behavioral fit — not just resumes — changes the numbers that matter most in service businesses: who stays, how they perform, and what your guests feel.

Reduce turnover
Improve productivity
Drive revenue
After the hire

The score doesn’t expire at the offer letter.

You paid to find them. Most of the return arrives later — in how they’re developed, and whether their next role is the right one. Hospitality Score’s picture of each person’s strengths and motivations keeps working after day one: coaching guidance managers can act on, evidence for promotion decisions, and a clearer read on who’s ready for the next step.

Internal moves beat external hires on speed, cost, and retention — and in a management company, the best candidate for a position is often already on payroll, two properties away. The same insight that selected your people helps you grow them, promote them, and place them where they’ll produce the most.

Selection is day one. Productivity is every day after.

One assessment · years of return
2023 · HIRED · SCORE 88
Front Desk Agent
Strength profile flags guest recovery and composure under pressure.
2024 · DEVELOPED
Coached to her strengths
Manager works from the assessment overview — upsell and service-recovery coaching, not generic training.
2025 · PROMOTED
Front Office Supervisor
Promotion backed by evidence, not gut feel.
Maya Alvarez · example profile
But don’t take our word for it

What customers are saying.

From the properties that run Hospitality Score every day.

I find that once you have ‘learned’ to trust the results and then interview with the prospective candidate, that it shows to you exactly what type of associate you will get in the long run.

Robin · Marriott Norfolk

The managers and I find the assessment overview and the interview guide very helpful, especially when interviewing applicants.

Sylvia · Doubletree Paradise Valley

In the past, I used two other applicant tracking systems… I like Hospitality Score better as it seems easier to use both from the property and from the perspective of the applicant.

Rafe · Marriott, Palm Beach Gardens

Thank you again for making this HRD recruiting life a little easier. I LOVE Hospitality Score!

Robbin · Doubletree Commerce
Request an invite

Put your next top performer at the top of the list.

See a live Hospitality Score on a real candidate profile — ten minutes, no commitment.

Request an invite